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What is Afterpay?

Afterpay is a payment digital service that allows you to enjoy what you want now and pay for it in four equal payments. How good is that?


How do I use Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Afterpay as your payment method and you will be directed to the Afterpay website. First-time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!


How does the payment schedule work?

All new Afterpay customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically each fortnight from your nominated card, unless voluntary payments are made.

You will no longer be considered a new Afterpay customer after you have completed your first order in full.
Thereafter, your first payment will be deducted 2 weeks after your purchase for orders under $500 and at the time of purchase for orders over $500.

You can login to your Afterpay account to view your payment schedule and make a payment before the due date.


What if I can’t pay an instalment?

If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.

Please see Afterpay Terms and Conditions here


What cards does Afterpay accept?

Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept any prepaid cards or foreign debit/credit cards.


When will my goods be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard delivery timeframes after you complete your order online. Free standard delivery is available on purchases over $75.

Visit our delivery page for more information.


How do I return or exchange an item purchased with Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store for an exchange, or via post for a refund. Please ensure that your return or exchange meets our Returns Policy

please contact our friendly customer service team on custcare@yohome.com.au & they will be in contact to assist with your enquiry within 24 Business hours.


Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website here for a comprehensive list of FAQs.

If you have any queries regarding your account, please contact Afterpay directly via email to info@afterpay.com.au or call 1300 100 279.

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