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CUSTOMER CARE

Returns


YO HOME'S HASSLE FREE RETURN POLICY.

Return Policy

We completely get it – Shopping online can sometimes get the better of us and spark some impulse buys and you may change your mind! We want you to be completely satisfied with your online purchase as we accept returns for any reason, it is all a part of our YoHome 100% satisfaction guarantee! If you are unhappy with your purchase for any reason, we’ll gladly accept a return of any full priced item within 30 days of purchase. Items returned outside this period will not be accepted. All return items must not be used, and must still be in the original packaging. We suggest all items are inspected as soon as they are received to ensure you are able to return items within the returns timeframe if need be. Please note: Items purchased during a sale cannot be returned for change of mind.

Some simple returns T&C’s

  • Orders cancelled after the goods have been dispatched will be treated as per the terms of this policy.
  • Please take time to read the care instructions on items before washing, as we cannot accept items for an exchange or refund if they have been damaged in the wash or washed incorrectly.
  • YoHome is not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
  • YoHome reserves the rights to make changes to these terms and conditions / policy without notice.
How do I return an item?

If you do need to return your item for any reason, simply contact us of the product you would like to return with your receipt or order number. Upon receiving and inspecting your item, we will offer you a replacement, refund or a store credit for future purchases. The value of your exchange or refund is the product purchase price less the cost of shipping for us to send the goods to you in the first instance ($10 standard - $20 express).

Please return to:

YO HOME – ATTN Returns
7/15 MUSGRAVE ST
WEST END QLD 4101

Please note: We do not refund initial shipping charges for items returned, other than for faulty items. YoHome is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

What happens if I believe my order is faulty?

We pride ourselves on the quality of our products and commit to making sure that no faults happen. However, if on the rare occasion you believe that an item from your order is faulty, we will look after you! We offer warranty on all orders up to 1 year after purchase. If you believe your item is faulty, please contact us via email explaining the fault along with any supporting photos etc. We will then assess the fault and deem the item faulty or not at our discretion. If your item is indeed faulty, we will then either replace the faulty item or offer a store credit or refund for the price of the item. If you need to send back the item to us, return postage will be fully credited. All credits and refunds are processed within 10 business days.

What if I receive an incorrect item?

Please contact us on custcare@yohome.com.au if you have received an item that you did not order so we can resolve this for you as soon as possible. Please include your order number, name of the item you were supposed to receive and any further details of the problem within 30 days of receiving your order.

How will I be refunded?

Once we have received and processed your return your refund will be credited to your original payment method. Please allow up to 10 business days for your refund to be processed. You will be notified via email as soon as the refund has cleared our account - It can take 3-5 working days for the payment to show on your account after your refund has been processed (depending on bank).

How do I return an item outside of Australia?

International orders will be treated the same as per this Australian refund policy. If you purchase from overseas, you surely have the right to cancel your order due to change of mind (except for sale items). However, please note that you will have to pay for the return postage back to us. This applies to both exchanges or refunds. If the item is deemed faulty - we've got you covered. We will provide you with a full refund which will be processed within 10 business days.

 

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